Policies

Processing time: All handles are made to order. Processing time varies by product, and is listed on each product page.

Delivery: Standard delivery is free on every order, wherever we deliver. Times are counted in working days from dispatch.

Customs duties & import taxes: Orders to the United States and the eurozone travel duties paid: we settle import duties and taxes before dispatch, so there is nothing more to pay on delivery. Everywhere else outside the UK, buyers are responsible for any customs duties and import taxes that may apply. We are not responsible for delays caused by customs procedures.

Safety Notes

• Not a toy. Keep out of reach of children when not installed.
• Contains small parts (screws) that may pose a choking hazard.
• For indoor use only.
• Not suitable for climbing, hanging heavy items, or supporting body weight.
• Wood is a natural material, so variations in colour and grain are normal.

Installation

• Install securely using the screws provided or hardware suitable for your furniture panel thickness.
• Adult installation recommended.
• Do not overtighten screws (may crack wood).
• After fitting, check that the handle is firmly attached and tighten periodically if needed.

Care Instructions

• Clean with a soft, slightly damp cloth; wipe dry.
• Avoid harsh chemicals, abrasives, or prolonged moisture.
• If the finish becomes worn, lightly oil or refinish according to the type of wood and finish.

Replace If

• The handle becomes cracked, loose, or develops sharp edges or splinters.
• The finish begins to peel or chip.

Environmental Notes

Wood and metal components can be separated for responsible disposal or recycling.

Information we collect

To fulfil your order, you must provide certain information such as your name, email address, phone number, postal address, payment information, and the details of the product you are ordering. Your phone number is passed to the delivery company so they can contact you about your parcel. You may also choose to provide additional personal information if you contact us directly (for example, for a custom order).

How we use your information

We use your information to:

• Fulfil your order and provide customer support
• Comply with legal obligations (e.g. tax law)
• Improve our services

Information sharing

We share your personal information only as necessary with trusted third parties such as delivery companies, and as required to comply with the law.

Data retention

We retain your personal information only for as long as necessary to provide our services. Generally, we keep your data for up to 4 years.

Your rights

If you reside in the EU or UK, you have the right to access, change, restrict, or delete your personal information. Contact us at woodlandbykat@gmail.com to exercise these rights.

Data controller

For purposes of data protection law, the data controller is Katarzyna Markowska, 69 Sketty Road, EN1 3SG Enfield, United Kingdom.

By placing an order through woodlandbykat.shop you agree to the following terms. Please read them alongside our Returns, Shipping and Privacy policies above.

General

• These terms are governed by the laws of England and Wales.
• We reserve the right to update these terms at any time. Changes take effect when published on this page.
• You must be at least 18 years old to place an order.

Products & pricing

• Prices are displayed in the currency of the shop you are using (GBP, USD, EUR, AUD) and include VAT where applicable.
• Every handle is handmade from natural wood. Variations in grain, colour and texture are inherent characteristics of the material and are not considered defects.
• Product images are representative. Your item may differ slightly from the photographs due to the natural properties of wood and monitor display settings.
• We reserve the right to correct pricing errors. If an error affects your order we will contact you before processing.

Orders & delivery

• All products are made to order. Estimated delivery times are provided in good faith but are not guaranteed.
• A binding contract is formed when you receive your order confirmation email.
• We are not responsible for delays caused by couriers, customs clearance or circumstances beyond our control.
• Risk of loss passes to you upon delivery to the address provided at checkout.

Custom orders

• Items made to a custom specification (non-standard length, custom screw spacing, etc.) are non-refundable unless they arrive damaged or faulty.
• Please double-check all measurements and specifications before placing a custom order. We cannot be held responsible for errors in customer-supplied dimensions.

Intellectual property

All content on this website, including images, text, logos and product designs, is the property of WoodlandByKat and may not be reproduced without written permission.

Limitation of liability

To the fullest extent permitted by law, WoodlandByKat shall not be liable for any indirect, incidental or consequential damages arising from the use of our products or website. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

Contact

If you have any questions about these terms, please get in touch or email woodlandbykat@gmail.com.

For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"): https://ec.europa.eu/consumers/odr

We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board. However, we are always happy to resolve any issues directly. Please contact us first and we will do our best to help.